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FAQs

Care Instructions

Are your products food safe & dishwasher safe?

Yes, all our products are food safe and even though its also dishwasher safe, we recommend hand washing to maintain the timeless beauty of your cherished pieces.

Shipping

How long does it take to deliver an order?

We endeavor to dispatch your order at the earliest. Please allow up to 5 working days from purchase for your order to be sent on its way to you.

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Do you delivery internationally?

Yes, we ship internationally! The postage is tailored to your destination and the weight of your order. Kindly note that any custom or tax fee will be your responsibility.

Returns

Do you accept returns or refunds?

Your satisfaction is our priority! We do not accept returns or refunds for change of mind, but if there is an issue with your order, contact us promptly so we can resolve it for you.

 

What happens if my order doesn't arrive in good conditions?

In the rare instance of an item arriving damaged, please reach out to us at ceramic.essence@gmail.com with images of the damage, and we will swiftly organize a refund or send a replacement your way.

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